FAQ

Q.I have tried to create new categories, but they never show up in the drop down of a new task. Now I can't create a new task because it says I have no categories.

A. It's possible that you missed a step after you created a category. One common mistake is not to allow the new category you created as a subcategory for other categories. So, so do this, select the parent category [in other words, the category where you want to create these types of new categories that you just created], and then select the edit tab, and then select the new category you created as a category Can contains as subtasks. Save this, and then you select the parent category, this new subcategory should appear.

For example, let's assume that you created a new category called Defect. And you wanted to allow defects to be created under the category of project. So, after you create the category Defect, and create and assign a workflow to it, then select the category Project, and allow subcategory Defect. Select Save. Now, you should be able to go to an existing task of category project, and you'll see Defect now appears in category drop down box.